Call centers are also making the switch to VoIP and pulling the plug on standard telephone networks. While many companies are choosing to outsource their work to countries where they can hire inexpensive labor, VoIP makes that possible. Not only is VoIP a perfect solution for overseas outsourcing, it is also paving the way for home workers as well.

Customer service applications are greatly enhanced by VoIP. Companies can have Integrated Voice Response systems that will handle calls and efficiently transfer them to the appropriate department. All of this can be done while still enabling real time interaction with E-mail, Audio, and Web Control features. VoIP has proven that it is a viable alternative to standard PSTN telephone networks.

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