Many mobile service providers have already established the Enhanced 911 or E911 program. This program connects to the Public Safety Answering Point and displays the caller’s location.

Because VoIP is technically not a “phone service”, VoIP has not been incorporated into the 911 systems. Unfortunately, there have already been serious tragedies and consequences stemming from VoIP users not having functional access to the 911 systems.

For many, the use of 911 may be a call, and then the Public Safety Answering Point tracing their location. With VoIP users, this isn’t an option.

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